This policy outlines the terms for returns and refunds related to any services, digital products, or event registrations offered through Future Church, particularly those processed via Stripe.
1. General Policy
Future Church primarily facilitates financial account activation and management. For specific services or products offered (e.g., event tickets, digital resources), the return and refund policy applicable to that item will be clearly stated at the point of purchase or registration.
2. Donations
Donations made through the platform are generally non-refundable. If you believe an error has occurred in processing your donation, please contact us immediately at support@futurechurch.app.
3. Event Registrations/Tickets
Refund policies for event registrations or tickets will be specified per event. Please refer to the event details for information on cancellations and refunds. Typically, refunds may be available up to a certain date before the event, potentially minus a processing fee.
4. Digital Products/Services
For digital products or subscription services, refund eligibility will be outlined in the terms specific to that product/service. Due to the nature of digital goods, refunds may be limited once access has been granted or the product downloaded, unless otherwise stated or required by law.
5. Dispute Process
If you have a concern or dispute regarding a transaction, please contact us first at support@futurechurch.app. We aim to resolve issues amicably. If a dispute is escalated through Stripe or your financial institution, we will cooperate fully with their process, providing all necessary information.
6. Processing Refunds
Approved refunds will be processed back to the original method of payment via Stripe. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank's processing times.
7. Contact for Returns/Refunds
For any questions or to initiate a return/refund request according to the terms of a specific purchase, please contact us at support@futurechurch.app, providing your transaction details.
Important Note: This is a template and placeholder content. Please adapt this policy to accurately reflect your organization's specific practices for returns, refunds, and disputes for any goods or services offered. Consult with legal counsel if necessary.